OKONKWO CHIAMAKA MARYCLARET
Results-Driven Sales & Operations Manager | Customer Experience Specialist
Nkpor, NG.About
Ambitious and results-driven professional with a proven track record of driving significant sales growth, enhancing customer satisfaction, and optimizing operational efficiency. Leveraging strong analytical, problem-solving, and communication skills, I excel in dynamic environments to deliver exceptional client services and contribute to substantial business growth while fostering continuous professional development.
Work
Fidelity Bank Plc
|Direct Sales Agent
Nkpor, Anambra State, Nigeria
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Summary
Manages client accounts and drives financial product sales, ensuring regulatory compliance and high customer satisfaction.
Highlights
Successfully acquired and managed new client accounts, ensuring 100% documentation accuracy and compliance with bank policies and regulations.
Maintained 100% data accuracy by diligently updating daily deposits and account information on the system.
Delivered comprehensive financial advice to customers, both virtually and physically, empowering informed financial decision-making.
Achieved a 95% customer satisfaction rate by providing exceptional online customer service and effectively resolving customer issues and concerns.
Secured sensitive customer information and files, resulting in zero data breaches and maintaining strict regulatory compliance.
Paxs Pharmaceutical Limited
|Branch Manager
Nkpor, Anambra State, Nigeria
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Summary
Led branch operations and managed a high-performing sales team, driving significant sales growth and enhancing customer loyalty.
Highlights
Promoted to lead branch operations, managing a high-performing sales team and driving a 74% increase in monthly sales performance through strong analytical and problem-solving skills.
Boosted overall sales revenue by 50% through strategic collaboration with sales team members to develop and execute business objectives.
Cultivated robust customer loyalty and achieved a 74% increase in sales revenue by developing and maintaining strong relationships with key customers.
Professionally resolved customer complaints and inquiries, upholding company policies and ensuring high customer satisfaction through strong problem-solving skills.
Reduced inventory loss by 60% through the implementation of efficient inventory management practices, applying advanced data analysis and interpretation skills.
Emaris Montessori Academy
|Administrative Assistant
Rumualogu, Rivers State, Nigeria
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Summary
Provided critical administrative support, ensuring exceptional customer service and efficient office operations.
Highlights
Ensured exceptional customer service by professionally greeting and attending to parents, enhancing the academy's reputation.
Managed a high volume of daily incoming phone calls and chats, efficiently prioritizing tasks and resolving queries using strong analytical and problem-solving skills.
Maintained, updated, and organized school files and documents with high accuracy, ensuring ease of access and compliance.
Processed payments and maintained accurate records of all financial transactions, ensuring compliance with financial regulations and school policies.
Angelistech Company
|Content Writer (Hybrid)
Muogba, Rivers State, Nigeria
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Summary
Produced high-quality, engaging content and implemented digital marketing strategies to drive user engagement.
Highlights
Crafted high-quality, keyword-rich articles on diverse topics, demonstrating expert content creation in both remote and physical settings.
Designed and implemented effective call-to-actions using digital marketing skills, significantly driving user engagement and conversion.
Consistently received positive feedback and recognition from supervisors and editors for producing high-quality and creative content.
Education
University of Port Harcourt
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Bachelor of Science (BSc.)
Economics
Saint Anthony of Padua High School
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Senior Secondary Certificate Examination (SSCE)
Languages
English
Certificates
Professional In-Demand IT Skills Training Certification
Issued By
In-View
Professional Certification in Corporate and Customer Relation Management (CCRM)
Skills
Customer Service
Customer Engagement, Client Relations, Customer Satisfaction.
Communication
Oral Communication, Written Communication, Interpersonal Skills, Stakeholder Management.
Problem-Solving
Conflict Resolution, Analytical Skills, Strategic Thinking.
Team Collaboration
Teamwork, Cross-functional Collaboration.
Multitasking
Result-Oriented, Task Prioritization.
Time Management
People Management, Organizational Skills.
Adaptability
Flexibility, Agility.
Sales & Product Knowledge
Sales Strategy, Product Marketing, Business Development.
Attention to Detail
Accuracy, Quality Assurance.
Emotional Intelligence
Empathy, Interpersonal Awareness.
Growth-Oriented
Continuous Learning, Professional Development.
Microsoft Office Suite
Word, Excel, Google Sheet.
Core Banking System (CBS)
Infopool, Account Opening Platform (AOP).
Online Video Conferencing
Zoom, Google Teams.
Data Entry & Typing Accuracy
Data Management, Record Keeping.
Digital Marketing
Content Creation, SEO, Call-to-Actions.
Financial Management
Budgeting, Payment Processing, Financial Record Keeping.